Lisa Jasper, CPT
Performance Improvement and the Internal Consultant
Internal consultants play a unique role in driving successful change in organizations. Unlike external consultants, internal consultants face a unique set of challenges as they maintain relationships while “influencing” without authority. Even with these challenges, internal consultants can still do good work by committing to improving measurable results, using validated performance improvement methodology, and having a broad “toolkit” of results improvement strategies and tactics so that they can enable their internal departments to optimize performance.
More About This Speaker
Lisa Jasper, CPT, has been an OD/HR practitioner for more than 19 years and specializes in the alignment of organizational processes and people with organizational strategy. Her work includes performance and needs analysis, intervention design, performer adoption (change management), implementation planning, and evaluation of major initiatives. In addition to having a Senior Professional in Human Resources (SPHR) certification, she has been designated as a Certified Performance Technologist (CPT) by ISPI.