2017 Master’s Series
EFFECTIVE THINKING @ IBM
In its quest to be essential to humankind, IBM is committed to bring forward ideas and technologies that transform organizations and societies. IBM believes that empowered and engaged employees collaborate to continuously ameliorate overall performance of the organization. M. Poliquin will showcase how IBM supports its employees – by creating and nurturing an environment that fosters trust, courage, experimentation, well-being and mindfulness. IBM believes that mindful employees and leaders are individually and collectively more creative and innovative, better problem solvers, decision makers and overall better Thinkers.
WHAT IT REALLY MEANS TO BE ACCOMPLISHMENT-BASED
ISPI pioneers focused performance improvement on the valuable products of behavior, called accomplishments, rather than on behavior itself. This session examines the impact of this paradigm shift on all phases of performance improvement. It illustrates the power of this approach with examples, including an accomplishment-based educational model presented by Joe Harless, in his recently re-published book, The Eden Conspiracy. Nearly 20 years of implementation show the far-reaching technical and cultural implications of accomplishment-based educational design.
CULTIVATING EXCELLENCE: VITAL (AND USEFUL!) LESSONS FROM NATURE ABOUT PERFORMANCE IMPROVEMENT
It’s easy to complain about increasing complexity and rapid change in the organizations we’re helping. But nature deals with those conditions all the time, with elegance and ease. So what lessons can we learn from living systems like ant colonies, rain forests and our bodies? It turns out: plenty. In contrast to the traditional view of organizations as machines, we’re increasingly recognizing them as dynamic, living ecosystems. With this understanding, we see that we can be more effective not as conductors but as cultivators of change, creating the fertile conditions for dramatically improved performance to emerge naturally and to be sustained over time. Through a small amount of science and plenty of client stories, Michelle Holliday will share what she’s learned over the past 15 years working with a view of organizations as living systems. You’ll leave with a good dose of inspiration, as well as a clear understanding of how these insights can help you in your own performance improvement work.
Roger Addison, Margo Murray, Jim Hill, Roger Kaufman
PI MAVERICKS: AN UNORTHODOX VIEW OF PERFORMANCE IMPROVEMENT
With 100+ years of combined Performance Improvement experience, much of it international, join 4 ISPI mavericks: Roger, Jim, Roger, and Margo as they explore the future of Performance Improvement. This panel discussion will feature the kind of innovative thinking that has made these 4 mavericks leaders in the Performance Improvement field.
Charley Diaz, CAPT (ret.), MPA
THE SECRET TO HIGH-PERFORMING TEAMS
Through a series of riveting sea stories, conference participants will gain a deeper understanding of how performance thinking drives the highly-successful organizational model that is the United States Coast Guard. Learn how a sense of IDENTITY, PURPOSE, and EMPOWERMENT are the keys to any successful organizational effort. These are proven leadership techniques applicable to any operating environment. You want better results? Learn from this former ship captain how to build (and lead) better teams, and hear Captain Diaz tell his personal story of leading his team in the largest drug-bust in maritime history.
THE ROLE OF TECHNOLOGY
The human world evolves and progresses by applying knowledge derived from observations, events, and phenomena of nature. Our evolution (as a person, company, corporation, state, or world) depends on our perceptions and understanding the technologies available.
We use our knowledge with an aim to make improvements in the way we want. Wildlife proves to adapt to the change caused by internal and external interventions or events, while our systems – on the contrary – decline and degrade.
The key for our progress lies in areas of human activity such as computer science, mathematics, philosophy, education, linguistics, industries is technology and proper use of technology.