An IT Case Study in Competency-Based Performance Improvement

William Solomonson, CPT
60-Minute Session

An IT Case Study in Competency-Based Performance Improvement

Participants will benefit from this session by engaging in a case study to gain knowledge and familiarity in PI consulting, OD, competency/behavioral-based systems, the critical incident technique, and an outcome-focused approach. DiversiCorp Communications grew extremely fast to support its health system client’s enterprise IT needs. Often promoting strong performers from within, DiversiCorp leadership recognized that their directors and managers needed enhanced support to maintain their expected level of service to their health care client.

More About This Speaker

William Solomonson, CPT, PhD, is associate professor in the Department of Organizational Leadership at Oakland University in Rochester, MI, where he is also the HRD program coordinator. He is a current member of the Board of Directors of ISPI, and has chaired both the Gilbert Award Committee and the ISPI Research Committee. He is a PIQ peer reviewer and CPT reviewer, and has presented at several ISPI conferences.

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