Data: Fact or Fiction
There is much buzz around “big data.” Used well, data can offer powerful insights. Used hastily, or naively, it can be misinterpreted and lead to bad decisions. Rich with examples, this session helps attendees become better, and more critical, consumers of data. The session explores the “other factors” that influence performance outcomes: factors that must be considered when interpreting the data around the impact of HPT investments. Click here to learn more about this speaker.
Mariano Bernardez, CPT
with Roger Kaufman, CPT and Gonzalo Rodriguez Villanueva
Performance in a Post-Global World
Participants will be able to experience and discuss an “open house” session with tools and techniques for creating new business and entrepreneurial ecosystems. Cases in the US, EU, Mexico, and Argentina will be discussed; and participants will experiment with an app prototype to develop small business, help communities create jobs, and improve security. Bring your smart phones with you! Click here to learn more about this speaker.
Mariano Bernardez, CPT
with Roger Kaufman, CPT
Performance New Frontiers
In this session, experiences applying performance improvement new frameworks and methods for creating new organization and value chains, finding strategic clients, and measuring business and social ROI, which makes a powerful business case to investors and stakeholders, will be discussed. Participants will learn about leading cases in the US, EU, and Latin America and see how performance tools and frameworks can be used at the team, project, organization, and community level. Cases to be discussed: Chicago and Detroit (US), Arizona-Sonora region (US/Mexico), City of Buenos Aires (Argentina), Colon City (Panama), and leading companies such as Whole Foods, TOMS shoes, and Uber. Click here to learn more about this speaker.
Mark Aboud, CPT
Analog to Digital Sales Force Transformation
SAP Commercial Sales undertook a complete Digital transformation moving from a traditional call centre sales organization to a completely new approach using a new Digital Sales Motion. As a result, SAP Commercial Sales was able to create competitive advantage through compelling customer experiences. The use of Digital tools such as Linkedin for connecting Socially, Virtual Studios and SAP content tools, significantly boosted top line results and overall productivity. This high performance culture encourages innovation which becomes a multiplier for both results and professional development for everyone. Click here to learn more about this speaker.
How The Big 5 Model Trumps EI
Emotional intelligence (EI) is a key phrase in leadership and management training. But how much does success in work and life depend on EI? Not much! Grounded in science, the Big 5 model predicts life success and work performance. It will be compared to EI, highlighting why EI is misleading and how the Big 5 can improve performance and enhance leadership, team building, and decision making. Click here to learn more about this speaker.
The Profession of Selling: Is More or Less Process Needed?
The profession of selling has become very process oriented. Why, then, is it still such a difficult field in which to be successful? In this session, we’ll examine some traditional paradigms held about sales and the sales L&D function, discuss why the paradigms need to change, and explore some solutions for improving the performance of a salesforce. Where the potential answers lie may surprise you. This session will be valuable to anyone in the sales leadership, sales enablement, and sales L&D functions. Click here to learn more about this speaker.
Tim Brock, CPT
with Enderson Miranda
Workplace Performance Analytics? Next Generation PI Technology
Participants will learn how health care is using 21st-century workplace performance analytics technology to address the Institute of Medicine’s Future of Nursing report that discovered uneven nurse-sensitive performance indicators were a symptom of nurse role accountability, responsibilities, and authority confusion, resulting in a task vs. professional role focus. As performance improvement professionals, we can use this technology to identify costly, hidden workplace behavior gaps in real time to apply our 10 international standards in any industry. Click here to learn more about this speaker.
with Dale Lunsford
Developing Useful Survey Instruments
Participants will learn to develop and administer a survey instrument for organizational research. Participants will actively develop a survey to collect organizational data (attitudinal and demographic), determine the proper sampling frame, and recognize that these data may be used for various purposes. Participants will also learn methods used to increase return rates. Click here to learn more about this speaker.
Nancy Burns, CPT
with Al Crain, CPT
A Tale of Three Cities: Envisioning the Future
In this session, participants will learn how a rural community engaged a county, three city governments, and local organizations to work collaboratively. The initiative is a collaborative effort to engage in community-building exercises as part of a comprehensive strategy to improve growth and development opportunities for citizens. Citizens participated in identification of community needs during 19 brainstorming sessions. Participants will learn how performance improvement principles were applied. Click here to learn more about this speaker.
Beyond EPSS and M-Learning: Create Mobile Experiences to Support Performance
Mobile functionalities have expanded to more succinctly support performers and organizations. Learn how you can take advantage of functionalities such as geolocation, increased sensory stimulation in m-learning, spatial aids, and how big data goes beyond the LMS to reach performance goals. You will see why the concept of EPSS is only partially relevant in today’s performance context, and how you can design m-learning and spatial support systems to better serve performers using a host of devices. Click here to learn more about this speaker.
Scott Casad, CPT
with Gordon Hood
Training Validity and Reliability, Who Needs It?
You need it! An immense amount of time and money goes into creating training. Don’t you want to know that your course is training what needs to be trained and is repeatable? The US Coast Guard Course Assessment Program (a prior ISPI Award of Excellence winner) assesses training validity and reliability. Come learn about the processes and procedures, and take home job aids to help drive your training program to greater success and impact. Click here to learn more about this speaker.
David Colvin, CPT
What Would You Do with $50 Million?
The administrative systems of government in Liberia function at an extremely low level. Financial and HR management, procurement, asset management, and the use of information technology are all struggling to support the delivery of services by government. You win a $50 million contract to “fix” things. What do you do? Click here to learn more about this speaker.
Performance Management in a VUCA World
In our volatile, uncertain world, not even performance appraisals can survive. Why are companies ditching traditional performance evaluations, and what are they doing instead? Instead of dreading evaluation season, imagine a world where employees were held accountable for their own development, and managers were there to help them. Learn a framework for incorporating a coaching-based performance model into your organization and how it can affect your bottom line. Click here to learn more about this speaker.
How IDs Rate Themselves
Ever wonder which ID/PM skills we as a community excel at and which we need to improve? Do you wonder how you rate in comparison to others? In this session, we will review the results of a new tool that allows IDs to rate how consistently they perform 150+ different skills. Some results will not surprise you. Others will leave you wondering if we, as a community, are really being honest about how effectively we work. Click here to learn more about this speaker.
The Art of Making Stuff Up
How do you add value in the instructional or performance design process? Many designers feel that their project fate is in the hands of their subject matter experts, without realizing what they can personally do to expand and transform SME content and expedite their projects. This session will provide tips, examples, and practice activities in the art of “making stuff” up to add value during the design process. Click here to learn more about this speaker.
Frank Fu, CPT
Sales Performance Improvement: Selling HPT to MBAs
As performance improvement professionals, we know that human performance technology (HPT) can benefit sales managers greatly. However, based on my experience as a former sales manager and marketing professor, HPT has yet to become part of the everyday language of sales management. This session will address the challenges and opportunities associated with teaching HPT to business students and sales professionals. Theoretical foundations, important steps, and case studies of the presenter’s sales performance improvement methodology will be presented and discussed. Click here to learn more about this speaker.
with Steve Villachica
Big Data: Hype, Promise, and PI Applications
Cutting across traditional silos among PI, IT, and data science, big data analytics are a looming reality for PI practitioners. Targeted to beginners of big data and PI alike, this interactive session will share results of a systematic literature review and a job aid for applying big data. Participants will use a case study to determine organizational readiness and draft components of a proposal for using big data to close a performance gap. Click here to learn more about this speaker.
Transformational Performance Improvement
This session will focus on taking transformational training to the next level by focusing on optimizing an employee’s on-the-job performance across his or her career in an efficient and cost-effective manner. By modernizing delivery methods, transitioning them from traditional training environments to mobile, multimedia, and multi-platform delivery solutions that leverage science and technology to accelerate the dissemination of critical knowledge. Participants will have access to an analysis tool that measures instruction, practice, and performance to achieve work performance proficiency. Click here to learn more about this speaker.
Lisa Jasper, CPT
Performance Improvement and the Internal Consultant
Internal consultants play a unique role in driving successful change in organizations. Unlike external consultants, internal consultants face a unique set of challenges as they maintain relationships while “influencing” without authority. Even with these challenges, internal consultants can still do good work by committing to improving measurable results, using validated performance improvement methodology, and having a broad “toolkit” of results improvement strategies and tactics so that they can enable their internal departments to optimize performance. Click here to learn more about this speaker.
Gamification of Value Stream Mapping for Performance
Lean and performance improvement can be married to unlock unlimited performance potential. By using visual stream mapping techniques and partnering with others, performance gaps are identified and appropriate interventions selected to achieve improvements in flow, quality, stability, and morale. Come learn what visual value stream mapping is, how to apply it, and the benefits of keeping it in your performance tool box. Click here to learn more about this speaker.
Applying the Playbook Methodology to Organization Design
A playbook provides a practical “how to” guide, supporting prioritization, selection, management, and measurement of developing a systemic organization design. Through the creation of a playbook, you will attain complete clarity and alignment around a comprehensive view of the future state organization, the roadmap for getting there, and the right measures for tracking progress along the way. This session will give you the playbook methodology and discuss playbook applications in practice. Click here to learn more about this speaker.
with Hamett Brown
Statistics, Not Sadistics: Understanding Statistics in Research
When you think of scholarly papers, do you think of easy-to-read papers providing you with valuable insights for performing your job? No? Scholarly papers often rely on statistics to communicate information. The statistics can get in the way of understanding the papers. This session will provide you with a refresher on how to interpret statistics (no calculations necessary) so you may gain useful knowledge from scholarly research like articles in ISPI’s Performance Improvement Quarterly. Click here to learn more about this speaker.
Innovation in Government Succession Planning: Case Study
Formal succession planning is rare in federal agencies. Regulations specific to government pose special challenges. This session will present the Federal Aviation Administration’s innovative Succession Planning Program that abides by both the letter and the spirit of the law while preparing successors for mission-critical positions and promoting diversity and inclusion. Challenges, use of technology, and lessons learned will be highlighted. Audience members will learn how to develop a succession planning program for their organization. Click here to learn more about this speaker.
with Thomas Bailey and Bryan Burkhalter
Performance-based Training & Evaluation of Team Coordination Skills
Flight crews possess both pilot flying duties and critical backup skills known as pilot monitoring duties. Although the captain is ultimately responsible, each crewmember must monitor the aircraft’s flight path and operating systems, while simultaneously cross-checking the actions of the other crewmembers. This is true in aviation and in other team-based occupations. This research-based session explores how task performance and backup skills are combined, ultimately creating team performances to increase safety or productivity. Click here to learn more about this speaker.
Kery Mortenson, CPT
with John Lazar and Tim Gillum
Game Changing Strategies that Unleash Performance Improvement
If you could “change the game” for you and your organization, what might that look like? What might become available and possible? For HPT practitioners to be successful, consider that we must be able to identify and implement strategic game-changing interventions. Within this framework, participants will receive, discuss, and practice several tools. These tools challenge and shift our currently held assumptions about implementing HPT methodologies. Click here to learn more about this speaker.
Kery Mortenson, CPT
with Tim Gillum
Building an Organizational Strategy in Four Hours
This session will provide the hands-on approach to leverage a creative blend of performance technology tools with the strategic needs of the organization. The innovative nature of this approach breathes new life into the tried-and-true standards for developing a robust strategy that is fast, focused, fun, and sustainable. The workshop simulates creating an organizational strategy for an organization at the ever-changing pace we work in. Click here to learn more about this speaker.
with Gregory Hersh
HPT and the US-Canadian Maritime Collaborative Effort
The US Coast Guard and Royal Canadian Mounted Police (RCMP) have developed an unprecedented bi-national partnership, extending reciprocal law enforcement authorities to officers of both organizations. With sovereignty concerns at stake, and variance between both agencies’ cultures (e.g., demographics, training styles, legal parameters), training and operational successes hinge on sound, agreed-upon HPT standards for performance. This presentation demonstrates how collaborative objective-building between entities (businesses, government agencies, or even nations) can force-multiply both programs’ desired results. Click here to learn more about this speaker.
Anne Niccoli, CPT
Digital Screens: Choices and Decisions
While navigating digital landscapes, the information blitz also confronts us with greater demands on choices, judgments, and decision making. Moreover, we expect that given access to knowledge, people will make rational choices and decisions. However, experiments and studies demonstrate that people are not predictably rational. By highlighting factors that influence judgment, attendees will be better prepared to make informed decisions to improve performance and results while using digital devices across domains. Click here to learn more about this speaker.
with Peter van der Mark
Going Dutch for Better Results
In this presentation, insights from tools deployed and preliminary results achieved will be shared.You will be surprised by the outcomes! Discussions will include the major issues encountered at the “soft side” of performance improvement like vague goals, lack of trust, and finally the effect of a lack of clear vision. You will be challenged to discuss a Dutch approach starting each intervention with a systemic assessment on three levels. The outcome will also relate to the characteristic of each management team member and the management team. Pitfalls encountered during the performance improvement interventions will also be shared. Some tools used turned out to be very worthwhile and will also be available during this session. Click here to learn more about this speaker.
Rose Noxon, CPT
with Darlene Van Tiem, CPT
Fundamental of Performance Improvement for Training Developers
The performance improvement (PI) model, the basis for Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations (3rd edition, 2012, Van Tiem, Moseley, and Dessinger), is designed to promote the science, art, and implementation of performance technology. PI practices draw from and can contribute to training development practices. This session introduces training professionals to the PI model and PI tools that can contribute to training analysis, delivery mode decisions, and products. Click here to learn more about this speaker.
Alaster Nyaude, CPT
Essence of Lean for Organization Transformation
This session provides models, best practices, tools, and numerous performance improvement resources to unlock organizational performance. The case study covered during the session will ensure the interventions deployed are practical, sustainable, and results oriented. Click here to learn more about this speaker.
Building Firm-Level Dynamic Capabilities: Micro Foundation for a Sound PI Agenda
Performance improvement as a practice creates a staging platform for organizations to actively identify, target, and develop the micro-level capabilities required to stage strategy by improving individual and team performance. These micro-level capabilities derive both focus and utility from the macro-level or organization-level capabilities required to deliver on the strategy and organizational purpose. This session presents research findings for aligning PI to a firm-level dynamic capabilities model for implementing strategy in a highly volatile environment. Click here to learn more about this speaker.
Measuring Behavior Change
The purpose of the session is to demonstrate the importance of identifying behaviors, quantifying behaviors, and conducting measurement of behaviors. This session provides knowledge on how to define the behavior, how to link the behavior to the job, how to measure the behavior, and how to identify changes to the associated metric. Following the model enables trainers to practice a powerful and practical way to unite the design of their programs to the business goals and metrics. Click here to learn more about this speaker.
ROI and Performance Improvement: An Unbeatable Team
Recent studies have shown that the use of return on investment (ROI) is growing. For example, Chief Learning Officer magazine reports that 71.2% of chief learning officers are either using ROI or planning to use ROI as a tool to show the value of learning. Studies from human resources, marketing, technology, and quality are showing similar trends. This session will show why ROI is becoming such an important issue and why performance improvement is the principal goal for most ROI projects. Click here to learn more about this speaker.
Swimming in Learning Data: Different Strokes
“Data-driven learning” is a buzz phrase, but few know how to interpret learning data or translate it into actionable intelligence and demonstrable ROI. This session will be a hands-on workshop in which participants will analyze data from the perspective of learner, instructor, and author to develop a holistic, working familiarity of a data-driven learning ecosystem. The current potential of data-driven learning ecosystems, given the state of emerging technologies like adaptive learning, will be discussed. Click here to learn more about this speaker.
Patricia Radakovich, CPT
A Layperson’s Guide to Systematic Review and Meta-Analysis
Systematic review and meta-analysis are complementary research techniques useful in synthesizing information across industries. When HPT researchers work in tandem with researchers in other fields such as organizational psychology and business, practitioners can offer new evidence-based solutions to performance issues that can help drive our field in a new direction. Click here to learn more about this speaker.
Kenneth Roberts, CPT
HPT Practice in the Small Business Sector
Participants will learn about decision making, barriers, and enablers to effectively practice and implement PI/HPT in the SMB/SME environment. Attendees will receive best practice implementation guidelines, along with perspectives on incorporating other PI models intended to add value to proposed interventions. Knowledge and skills received will enhance implementation of HPT in an environment, which typically operates with restrained budgets, a different business model from larger organizations, and requires specialized rules of engagement. Click here to learn more about this speaker.
with Barbara Bichelmeyer
Underperformance of the Field of PI: A Rhetoric with Recommendations
This session discusses research that questions the slow progress of the field of performance improvement in terms of penetration and impact across business and academia through argumentation supported by literature and interviews of performance improvement professionals. The study juxtaposes a macrocosm of issues that exist within the field. It attempts to introduce a sense of immediacy among various performance improvement stakeholders. The study offers both a short- and a long-term recommendation. Click here to learn more about this speaker.
with Thomas LeBlanc
USAID Capacity Development in Northern and Central Africa
Rwanda’s extraordinary recovery from complete political, economic, and social collapse after the 1994 genocide represents one of Africa’s most dramatic and encouraging success stories. For the attained results to be sustainable over the long-term, Rwanda’s local institutions need to be high-performing. This session will present the main achievements, challenges, and lessons learned as USAID, through this project, sought to institutionalize HPT approaches within Rwanda’s government, civil society, and private sector. The presentation will also focus on the experience of conducting a human and institutional capacity assessment of the Moroccan Ministry of Education and Vocational Training. In collaboration with the MOEVT and the Millennium Challenge Corporation, USAID conducted an in-depth analysis of the human and institutional capacity of the Ministry to determine if their current resources and approach are adequate to meet their Vision 2030 reform goals. The analysis examined the effectiveness of current initiatives to develop future solutions that improve the quality of the education system in Morocco. What is unique about this experience is that from the early stages of implementation, USAID/Morocco rallied all the international donors around the study, with the strategic goal to get the donor community to build on the results of the HICD to develop their future strategies and to develop a platform of collaboration that did not exist before. Click here to learn more about this speaker.
Leading Change through Foresight and Governance
The key to leading performance-enhancing change in organizations requires both foresight and governance. Foresight and anticipatory intelligence allow for the detection of impending change as well as an assessment of its impact on an organization or industry. A corporate governance strategy allows an organization to set its direction and strategy along the most beneficial path, ensuring that it has identified priorities, is motivating its people, and is catalyzing innovation to tackle change head-on. Click here to learn more about this speaker.
Jeffrey Shahan, CPT
with Suzanne Bond Hinsz, CPT
A USAID Roadmap to Sustained Performance Improvement and Why It Works
This is your chance to receive a crash course on the latest research in organizational development. You will find out how small changes in your approach can lead to big impacts in your results, which is pretty great. To make it easy, this session will distill this research into “top tips” that you can integrate into your projects and practice. Additionally, you will hear about an approach to sustained performance improvement that has had proven results globally with all types of organizations: USAID’s Human and Institutional Capacity Development (HICD). Find out about the methodology, receive a practitioner’s handbook, hear about the next generation of this approach, and walk away with the top tips to improving your practice. Click here to learn more about this speaker.
Embedding a Culture of Innovation in the Workplace
Change is not going to slow down. Disruptive innovation is the normal state of modern business. Companies today need to not only be innovative, but agile and quick to adapt at all times, and the best way to accomplish that is to make innovation a cultural norm. This requires a coordinated effort from leadership and frontline workers to establish a culture that welcomes innovative thinking and nurtures fresh ideas. Click here to learn more about this speaker.
William Solomonson, CPT
An IT Case Study in Competency-Based Performance Improvement
Participants will benefit from this session by engaging in a case study to gain knowledge and familiarity in PI consulting, OD, competency/behavioral-based systems, the critical incident technique, and an outcome-focused approach. DiversiCorp Communications grew extremely fast to support its health system client’s enterprise IT needs. Often promoting strong performers from within, DiversiCorp leadership recognized that their directors and managers needed enhanced support to maintain their expected level of service to their health care client. Click here to learn more about this speaker.
Neuroscience and Learning: What the Research Says!
Neuroscience is hot, hot, hot! This is especially true in the learning field. Every conference, every trade association, and seemingly every vendor have put forth messages about the power of neuroscience and brain-based learning design. This session will separate truth from fiction–by looking at what neuroscientists say, by looking at the research, and by weighing the evidence on both sides of the debate. Get your brain straight on this very important topic! Click here to learn more about this speaker.
Randal Thompson, CPT
Performance Improvement in a VUCA World
The performance improvement process determined human and institutional capacities necessary to achieve vision 2030; and the current performance of the management of the education system, gaps and causes, and provided performance solutions to improve management. Participants will experience how this process proceeded and how obstacles were met, how breakthroughs were built upon, and how a consensus for transformation of the system to a higher performance level was achieved and have the opportunity to recommend their own solutions that might affect stability. Click here to learn more about this speaker.
Roman Tsutskiridze, CPT
with Nina Kobakhidze and Sophia Motsonelidze
Measuring Performance Improvement Outcomes for ATIPfund
USAID/Georgia Human and Institutional Capacity Development 2020 Activity (HICD 2020) implements an HICD program with State Fund for Protection and Assistance of Victims of Human Trafficking (ATIPfund). This session will explore how the project is using HPT to improve the performance of ATIPfund, what challenges were encountered during the process, and what are the lessons learned. The session will enhance participants’ perspectives on the benefits and opportunities of performing HPT in developing countries. Click here to learn more about this speaker.
with Rose Baker and Kerry Romine
Team Emergence Leadership Development Model
Teams have the capability of being more adaptive and effective when they have the freedom to self-manage and self-regulate their actions and tasks. This session introduces a new model that utilizes these team functions to develop new leaders using real-world problems during the development process. Evaluation methods for the model will also be presented. Participants will be able to utilize this model in practice as well as evaluate its effectiveness in their workplace. Click here to learn more about this speaker.
with Karen Johnson, Jae Schroeder, and Chin-Hung Chung
Tying Leadership Capacities to Leadership Developmental Techniques
Leadership development programs need to be varied based on the organizational needs, level of complexity, and experiences of trainees. This session presents leadership capacities that have been identified in the literature (approximately 550) and ties these capacities with leadership development techniques (approximately 450). These capacities and developmental techniques are presented in a categorized matrix providing a tool for practitioners and managers to choose the best leadership developmental techniques based on the needs of their situation. Click here to learn more about this speaker.
Beyond the Bell Curve? The T20 Version of Performance Management
The experience of performance management for most employees continues to be an annual affair featuring forms, raters, and ratings, even as businesses continue to report their performance in terms of quarterly results. This session will help attendees to appreciate alternate industry practices that show how shrinking the annual performance management cycle to a quarterly cycle can not only help align employee performance with business performance but also make performance appraisals more transparent and engaging. Click here to learn more about this speaker.
with Baoli Jiao
Develop International Talents to Expand Globally
SGCC is the largest utility company in the world and is ranked second on the Fortune Global 500 in 2016. As one of the super-size enterprises, SGCC undertakes the country’s One Belt One Road (OBOR) strategy. Going global has become one of the top missions since 2013. The company has been investing heavily in purchasing and establishing overseas operations. However, because power supply has been a traditional industry, SGCC did not have a reliable and competent international talent reserve. Therefore, to train highly competent overseas managers has become a top priority. Throughout the past three-year integrated and comprehensive training program, trainees have become the backbone of overseas operations and international expansions. During the past three years, SGCC developed a comprehensive and concentrated curriculum based on actual business needs of overseas positions. SGCC relied on a blended learning method to deliver these courses, and the average training cycle has decreased from six months of face-to-face training on English to only six to eight weeks of the blended learning each year, which effectively decreased the cost involved and resulted in long-term positive influence. The total number of courses SGCC has developed reached 180 over the past three years, and each year a student is engaged in 350+ learning hours. Since its implementation, the program has saved more than $1.04 million per year, and the accumulated return-on-investment between 2012 and August 2015 is over 1,100%. This session will focus on SGCC’s ways and approaches to foster competent managers to send overseas. By winning the ISPI award in April 2016, SGCC was greatly encouraged to share our successful experiences and lessons learned to ISPI members. Click here to learn more about this speaker.
Will Culture Eat Performance Improvement for Breakfast? How to Measure and Ma
There is an endless history of of well-designed performance improvement and change processes that failed because they did not really take into account the full impact of something as intangible and fuzzy as corporate culture. What is needed is a pragmatic tool that makes it possible to identify and understand how an organization’s corporate culture is experienced today, what kind of culture is hoped for, and how this relates to what employees regard as their personal values set. This session will illustrate one proven approach to tackle this task using the Corporate Values Assessment by Richard Barrett. Examples will illustrate how measuring and building corporate culture was approached in national and multinational organizations, creating a sound basis for effective performance improvement processes. Click here to learn more about this speaker.
Bob Winter, CPT
Getting Started with Agile
Agile was invented by and for software makers. The Agile Manifesto and Principles mention “software” five times and all other forms of work output zero times. Non-software people are increasingly interested in the benefits of agile, such as adaptability to change and more consistent delivery of value to customers. But, how do you practice agile software development methods when you are not developing software? There is so much to consider, but how do you get started? Click here to learn more about this speaker.